BrightStar Care of Plano
  • Other
  • Plano, TX, USA
  • Salary
  • Full Time

BrightStar Care of Plano/North Dallas is a Joint Commission accredited leader in the home care industry. At BrightStar Care our mission is to go above and beyond to truly delver a Higher Standard of Care and nothing less. It is more than just our work, helping people is our passion. It's what makes us truly shine - knowing that we are making a real difference by bringing more to the lives of others every day. We are looking for dynamic team members to join our growing organization and be a part of the BrightStar mission. You will be a part of a professional, forward thinking, and experienced team positioned for career growth and development. Benefits our expert team members take advantage of including paid time off and the option to enroll in health insurance. The RN Case Manager position is an officed based role with the following duties and responsibilities:

Primary Duties and Responsibilities:

  • New referral review of orders and clinicals
  • Referral source communication and relationship development
  • Receives and responds to inbound client, family member, and field team call inquiries
  • Patient management and coordination with the RN/LVN field team
  • Resource coordination including supplies, specialty pharmacy, DME, labs
  • Provide hands on care when required for trouble-shooting
  • May be required to be on site for new patient starts of care in certain situations
  • Document management
  • Participate with other clinical leaders in the on call/after hour call rotation
  • Collects and reviews client needs to support on-going and new scheduling requirements, leverages clinical skillset and scheduling database for support
  • Provides exceptional client service for internal and external clients; resolves requests in a timely and accurate manner; escalates issues following defined standard operating procedures
  • Responds to all client calls in an empathetic and supportive manner
  • Promotes quality, continuity, and safety of a client's care by adhering to quality standards
  • Treat clients, staff, and the public with courtesy, respect and present a positive public image
  • Develops and builds on-going rapport with BrightStar office and field teams
  • Assist with Joint Commission audit preparedness committee (expected 2024)

Experience and Education Requirements:

  • Associates and/or Bachelor Degree in Business Management or Administration; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years' related experience as highlighted below
  • RN experience required
  • Comfortable speaking with referral sources and client management
  • Ability to de-escalate issues
  • Previous experience in a fast paced, high call volume environment
  • Superior client service skills, both telephone and in person
  • Must be comfortable in handling complex scheduling demand and excel at multi-tasking
  • Must be proficient in operating web-based systems, MS Outlook, MS Word, and Excel

Minimum Skills, Knowledge, and Ability Requirements:

  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Passion for helping people
  • Strong organizational skills, attention to detail
  • Good critical thinking skills
  • Ability to work under pressure
  • Strong computer skills

Work Environment:

  • Office Environment: high-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees and clients; sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs.

Note: The job duties outlined above may change without prior notice based upon the needs of the company.

BrightStar Care of Plano
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