BrightStar Care of Plano
  • Other
  • Plano, TX, USA
  • Full Time

Health, Dental, Vision & PTO


BrightStar Care of Plano/North Dallas is a Joint Commission accredited leader in providing infusion and skilled nursing services. At BrightStar Care our mission is to go above and beyond to truly delver a Higher Standard of Care and nothing less. It is more than just our work, helping people is our passion. It's what makes us truly shine knowing that we are making a real difference by bringing more to the lives of others every day. We are looking for dynamic team members to join our growing organization and be a part of the BrightStar mission. You will be a part of a professional, forward thinking, and experienced team positioned for career growth and development. Benefits our expert team members take advantage of, include paid time off and the option to enroll in medical, dental, and vision insurance.

Position Summary:

Under the general supervision of the BrightStar Care Sr. Director of Clinical Operations, the RN Case Manager (RN CM) serves in a key role focused on client service functions such as case management, skilled care resource coordination, scheduling, staffing, field communication, and relationship building as appropriate with referral sources. The RN CM is a highly visible team member that partners closely with Clinical Leadership Team on the skilled care delivery of services. The RN CM also serves as back up to the DON & ADON.

Primary Duties and Responsibilities:

  • Case manage all assigned patients
  • Weekly Note processing and QA
  • Troubleshooting and lab process management
  • Referral source communication and responses
  • ABS patient entry, scheduling, and document management
  • Assist with DON & ADON tasks and provide backup
  • Provide hands on patient care
  • Collaborate with all team members including scheduling, human resources, operations, billing
  • Participate in the weekly clinical on call rotation
  • Support start of care for new patients
  • Assist with scheduling and staffing for skilled care patients
  • Tracking and monitoring of pending referrals and start of care
  • Receives and responds to inbound client, family member, and field team call inquiries
  • Collects and reviews client needs to support on-going and new scheduling requirements, leverages clinical skillset and scheduling database for support
  • Provides exceptional client service for internal and external clients; resolves requests in a timely and accurate manner; escalates issues following defined standard operating procedures
  • Responds to all client calls in an empathetic and supportive manner
  • Promotes quality, continuity, and safety of a client's care by adhering to quality standards
  • Treat clients, staff, and the public with courtesy, respect and present a positive public image
  • Develops and builds on-going rapport with BrightStar office and field teams

Experience and Education Requirements:

  • Registered Nurse (RN) required
  • Active, applicable, TX state RN licensure
  • Associate and/or Bachelor Science Nursing
  • Bachelor's Degree, Business Management or Administration preferred; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years' related experience as highlighted below
  • Comfortable speaking with referral sources and client management
  • Ability to de-escalate issues
  • Previous experience in a fast paced, high call volume environment
  • Superior client service skills, both telephone and in person
  • Must be comfortable in handling complex scheduling demand and excel at multi-tasking
  • Must be proficient in operating web-based systems, MS Outlook, MS Word, and Excel

Minimum Skills, Knowledge, and Ability Requirements:

  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Passion for helping people
  • Strong organizational skills, attention to detail
  • Good critical thinking skills
  • Ability to work under pressure
  • Strong computer skills

Work Environment:

  • Office Environment: high-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees and clients; sitting and standing for long periods of time; bending and stooping required; lifting up to 50 lbs.

 

BrightStar Care of Plano
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